TERMS & CONDITIONS…
Quoted prices are nett, ex works. Prices will be quoted in sterling unless prior agreement is made for payment to be made in another currency. Because of market and currency fluctuations we reserve the right to vary prices with suitable notification.
Normally next-day carrier charged at a cost (dependent on weight and size of consignment). Orders for export will be supplied ex-works.
All prices exclude VAT. VAT Charged at current rates.
Shortages or defects to be notified in writing within 3 working days of delivery.
Whilst we make every effort to meet client’s specifications for size, position and finish of engraving, this may vary from product to product and is at our discretion. Engraving is normally by laser – please supply good quality artwork (check format with our graphics department). Origination is normally a one-off charge. Visuals may be charged for at our discretion.
Not all our awards, plaques and medals are supplied with presentation boxes as standard but can be added to your order at additional cost, please check with our sales team. Where boxes are supplied we cannot be held responsible for any damage caused by a carrier.
Strictly 30 days nett from date of invoice for existing accounts based on order history of over 2 years (subject to credit check). All new business will be strictly on pro-forma basis. We reserve the right not to process orders if an account is outside our terms. We reserve the right to charge interest at 2.5% per calendar month on any accounts remaining unpaid beyond the 30 days credit period. A surcharge will be payable on accounts paid by credit card.
We normally supply trophy samples on loan to demonstrate design, quality, finish and weight. As they are very often bespoke pieces, we do request they are returned intact in the packaging supplied after your selection. If they are returned damaged, we do reserve the right to invoice.
Ownership of any goods supplied remains with Special EFX Ltd until paid for in full.
10. Despatch Dates
All effort will be made to meet deadlines. We appreciate that in our industry delivery times are critical, but if a courier company is delayed or there is an unforeseen situation that causes a delay, we accept no liability for consequential loss.
11. Cancellation / Variation
No order may be cancelled or varied without written agreement. All special work actioned to date will be charged. We reserved the right to dispose of cancelled or returned goods at our discretion.
No returns will be accepted without authorisation from our Sales Department. Goods found to be faulty on inspection, will be replaced free of charge. If no longer available they will be refunded at their original invoiced value.
13. Product liability
No liability will be accepted for products where they have been engraved by a third party.
Our products are guaranteed against defects caused by faulty workmanship for a period of twelve months from the date of sale. This guarantee does not affect your statutory rights. If you wish to return an item for inspection, repair or replacement, please contact the EFX sales department for authorisation. We regret we are unable to process returns without authorisation.